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July 16, 2010

Introducing Mercury Network’s Client Relations department

Chris Sullivan
VP, National Sales Director

I’m excited to head up the new Client Relations department for our Mercury Network customers.  It’s great to be working with talented, engaged people who really understand our clients and the industry we serve.  These folks are experts – from both a customer service and a technical standpoint – so our clients know that when they call they’ll talk to someone who understands loan production and the challenges involved.
 
We built the Client Relations department because a huge number of lenders that we talk to tell us that the service they’ve had from other providers was terrible – with issues ranging from lack of knowledge about appraisal management to flat-out unavailability.  a la mode has always provided the industry’s best technical support to our appraiser, mortgage originator, inspector, and agent customers  – with 24x7x365 access to knowledgeable, expert reps – and nothing has changed there.  Now, we’re taking it up a notch, since every Mercury Network client can also contact their own dedicated Account Manager from 7AM to 6PM (CST) Monday -Friday.  Through this one-on-one relationship, Mercury Network users have access to staff training, compliance information, and reliable advice about vendor management – all from a skilled person who understands the business and how Mercury’s tools can increase appraisal quality, reduce costs, and eliminate the headaches commonly associated with managing appraisals.

Bottom line:  It’s top-tier support for the best appraisal management tools available.  Whether it’s a simple “how-to” question or in-depth integration with a custom LOS, Mercury users can always talk to a live, industry-aware person who can provide comprehensive support. 

Knowing that customer service can make or break even the best tools, this makes Mercury THE answer for those who want to leave behind convoluted, low-quality appraisal management.  I’m proud to work alongside the people who make Mercury a complete vendor management solution that’s clearly better than anything else out there.  We sincerely look forward to working with you.
 

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