Asset 5.png

Phone support
800-900-4954

Mon-Fri 7-7 Central
Weekends on call

In-product support
Click Contact Support

Click Contact Support inside Mercury Network
Mon-Fri 7-7 Central

 

Don't know how a feature works? Let us walk you through it.

WalkMeGif-from-rendered-AE.gif
 

CLIENT WALKTHROUGHS

Whether you need to know how something works in Mercury, or a team member needs to get up to speed, these quick walkthroughs show you the ropes while you complete your task. See a complete list, or start a walkthrough in Mercury by clicking Chat & Tutorials.

VENDOR
WALKTHROUGHS

These quick walkthroughs show you exactly how to complete your task while you do it. They're perfect for getting up to speed if you're new to Mercury or figuring out a new feature. Check out the complete list, or click Chat & Tutorials in Mercury to get started.

 

 

Training from Mercury Support

 
 
inproductfpo.png
 
 

½ HOUR CONSULTS

 
 

Schedule a ½ hour consult up to 90 days in advance. You can set up a session to onboard employees, or get the help you need on your schedule.

 
 
preflight.png
 
 

MERCURY PREFLIGHTS

 
 

Join us online for a new topic in each session, and we always leave time for your questions. Or, watch the recorded sessions anytime you like.

 
 

 

Top Mercury Support documentation

 

CLIENT SUPPORT DOCUMENTS

VENDOR SUPPORT DOCUMENTS

These quick hands-on tutorials walk you through your workflow

 

How to use Mercury inside Encompass

 

How to use Mercury inside MortgagebotLOS

 

How to use Mercury inside Calyx Point

 

Add or update credit card information

 

Details about transaction fees

 

Details about transaction fee refunds

 

Request a custom report

 

Details about password security

 

These quick hands-on tutorials walk you through your workflow

 

Update your profile to get more orders
 

 

Add or update credit card information
 

 

Details about transaction fees
 

 

How to generate an ENV file
 

 

Details about password security
 

 

 

 

 

Mercury Support user guides

 

Vendor user guides

Client user guides

Mercury Network user guide

 

Mercury Network VMP user guide

 

Mercury Network Vendors user guide

 

Mercury Mobile iOS user guide

 

Mercury Mobile Android user guide