Xcelerator introduces the efficiencies of digital and mobile technology into appraisal scheduling, taking time and hassle out of the process. Shortening the scheduling interaction will reduce turn times, enhance the overall customer experience and bring the industry closer to digitizing the mortgage process.
How Xcelerator works
Enable Xcelerator for new orders
Turn on Xcelerator in Connection Settings to use it for every order. You can also disable it for individual orders at your discretion.
Place an order with a property contact
When you add a property contact (labeled as Appt contact) to a new Mercury order, Xcelerator uses that information to start scheduling the inspection. It’s best to enter both an email address and a phone number.
Property contact proposes a time
The property contact receives a link via email and/or SMS which provides time blocks within the next 4 business days. They’ll choose up to 3 time blocks to fit their schedule, plus they have the option to request direct contact from the appraiser.
Appraiser confirms the time
The appraiser will see the proposed time blocks and can choose the one which best fits their schedule. Optionally, they can coordinate directly with the property contact.
You stay informed
Along the way, every step in the scheduling process will be shown in the order history.
Start using Xcelerator now for quickly scheduled inspections with less friction for your appraisal staff.