Frequently asked questions

Need help?  If you ever have questions about Mercury Network or your orders, click "Contact Support" when you're logged in, and you will be connected to your expert Client Relations team.  You can also click "Chat Now" to start a live conversation.  Since you're logged in, they will have more information about your specific questions.

To get help by phone, just call 1-888-794-0455, 7am - 7pm, Monday through Friday.  Working on the weekend?  Don't worry, so do we. You've got on-call support for weekends and holidays, so leave a message and we'll return your call ASAP (our average is less than 2 hours).

Appraisers:  Have questions about Mercury Network's software?  Here's the latest FAQ for Appraisers.


How do I contact support?

How do I request custom reports?

What's new?  What are the most recent new features?

Which companies/software applications are you integrated with? 

How do I duplicate appraisal orders?

How do I send my fee panel a message?

How do I rate my appraisers?

How can I track the performance of my appraisers?

Which appraisers are picked for which assignments?  How do I customize my preferences?