New 'Rush' and 'Complex' fees plus mark vendors as ineligible now available

With today's update, you'll have the option to add incremental fees when an order is marked Rush or Complex, and vendors can be marked as ineligible for new orders. The highlights of these features (and more) are below, and you can read the release notes here.


New fees for Rush and Complex orders

You'll soon see a new Add fees button at the top in your VMP XSite Preferences as well as any custom Fee Tables. That button opens the Additional fees window where you can enter a new fee for both Rush and Complex 
orders which will be added to the product fee. So, let's say that you set a fee of $35 for Rush orders and $20 for Complex ordersWhen a Rush order is placed for a product with a fee of $350, the total fee for the order will be $385. If that order had also been marked Complex, the total fee would be $405. This feature gives you a great option for automating your workflow while making fees more accurate based on the assignment information entered on the order.


Set ineligible vendors

Before today, you could make vendors on your fee panel ineligible for certain order groups, but there wasn't a fast way to make a vendor ineligible across the board. The new Ineligible Vendors feature lets you mark vendors who should never be considered for an order, whether or not they're already on your fee panel.


New Chat & Tutorials button

If you have questions or a problem comes up, our Client Relations team is always happy to hear from you via chat or phone call. But, for the DIY types we've added new tutorials for some of the questions we commonly hear. Just click Chat & Tutorials at the top-right to ask us a question or walk through a quick tutorial.


Easier doc management for your vendors

We know that many of you require your vendors to provide documentation with their license, insurance, etc. So, we've made it easier for vendors to link their credentials with any documents they've uploaded. This should help reduce situations where you can't assign the order to a vendor because their profile is incomplete.


Other notable improvements

There are many other enhancements with this update including: Order Management will no longer cause excessive delays when searching, you'll be able to tell if a vendor uses Mercury Mobile, plus AQM will add Manual Rules to existing AQIs and will also recheck rules and include incurable comments when adding the QC module to an existing AQI.

If you like these improvements or have ideas that could make something in Mercury better, be sure to let us know. A lot of the tools and improvements we release are based on ideas we heard from you, so keep it coming!